US Department of State and Georgetown University

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Since January 2014, Agileana has been serving the English Language Program - a program of the U.S. Department of State Bureau of Educational and Cultural Affairs (ECA) - through a grant to the Georgetown University Center for Intercultural Education and Development (CIED).

We have been working on a purchase order by purchase order basis with Georgetown University and IIE on behalf of the US Department of State. Together, they operate a system for planning, forecasting, recruiting, evaluating, selecting, onboarding, deploying, managing, and debriefing scholars and English Language Professionals who are deployed around the world. For over seven years, we have helped build an enterprise level, mission critical, information system. We are 100% responsible for the entire technical portion of the contract including design, development, deployment, DevOps, and server management.

Our first task order was to migrate the legacy system, built in Cold Fusion, to Drupal. We were exclusively responsible for the operations, maintenance, management, and improvements of that Drupal system until the functionality of the information system outgrew the capabilities of Drupal. We were forcing Drupal to do things it was not intended to do, like intensive database queries, reporting, and crunching of data.

In 2019, we migrated most of the web application into Symfony, a custom application development framework – the same framework used to build Drupal 8 and 9. A subset of the system remains in Drupal 7 and is in the process of being modernized and replaced. As part of our development approach, we have followed the US Digital Service Playbook, the US Web Design System, and the 21st Century Integrated Digital Experience Act (IDEA).

Our year-after-year renewal of the contract increases in funding ceiling, and series of purchase orders is a testament to our performance and customer satisfaction. As part of our duties, we have met or exceeded expectations in the following tasks:

  • Website and web application development, updates and maintenance
  • Routine maintenance of the Drupal website and Symfony application
  • System administration for the enterprise content management system.
  • Technical expertise to design, develop, test and deploy new websites.
  • Technical expertise with transferring content from old websites to new websites
  • Technical Drupal, Symfony, PHP, Linux, MySQL, Apache Solr, Amazon Web Services
  • Build out web analytics program, including collection, reporting, and analysis.
  • Analyze website analytics to make recommendations to improve website performance
  • Monitor and understands on-site visitor behavior
  • Use and maintain common analytics software.
  • Verify and validate that all Graphic and UX design artifacts comply
  • Perform content analysis and validation services including checking for errors
  • Assist with testing all websites owned utilized by CIED
  • Create, maintain, and use a comprehensive Test Plan
  • Verify and validate the integrity of content
  • Test and correct website coding, layout, and design
  • Provide developers, system administration and graphics support
  • Coordinate, schedule, and submit code, for code releases and hosting requirements.
  • Conduct after-hour code releases.
  • Utilize customer-ticketing system to manage developmental tasks.
  • Maintain and work with the staff to update tools, files, guides, and policies
  • Develop and document standard operating procedures
  • Provide subject matter expertise on the functionality of all system applications
  • Provide industry standards Subject Matter Expertise to assist with compliance
  • Work closely with Information Systems Security Officer (ISSO)
  • Create, maintain, and use a comprehensive Test Plan for code deployments
  • Test and correct website coding, layout, and design
  • Digital Asset Management System Development, Updates, and Maintenance
  • Project Management and Systems Development Lifecycle (SLDC) Documentation
  • Research and Consultation
  • Digital Analytics
  • Content Strategy, Development, and Lifecycle Management
  • Findability, SEO, and Metadata
  • Design and Graphics
  • Usability
  • Website Migration
  • Section 508 Compliance
  • Web Application Development, APIs, and Data Access
  • Operations and Maintenance